hotel general manager resume
If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Ensured guest satisfaction through reviews and surveys. Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste … Producing annual budgets for Hotel operations, including revenue and expenses. Responsibilities also include the hiring, training, coaching and mentoring of team members. - Choose from 15 Leading Templates. Those seeking to work as Hotel General Managers should hold a degree in hospitality management. Proof of recertification status is required Minimum 5 years’ experience in a hospitality environment. Increased group revenue by 25% through targeted focus on core groups. • Top performing Hotel General Manager looking for a position at Holiday Inn. Increased revenues 43% from $4.3M to $6.2M through strategic planning. Add Other Sections to Your General Manager Resume . What should appear in your General Manager skills list? Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. More General Manager resume templates General manager resume General manager resume 1 General manager resume 2 General manager resume 3. ), Actively recruiting and hiring qualified associates. © 2020 Job Hero Limited. When writing a Hotel General Manager CV remember to include your relevant work history and skills according to the job you are applying for. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. Hotel General Manager Resume Sample 4.5. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Responsible for Human Resources: benefits, hiring, terminating and orientations, Analyzed monthly P&L with detailed critique, Forecasted daily, weekly and monthly to accomplish budgeted revenues, Directed and coordinated the food & beverage operations for 5000 sq. This includes making outside sales calls and cold calls while maintaining relationships with current accounts, Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures, Review all departmental schedules for accuracy and staffing demands, Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information, Prepares annual budgets and weekly forecasts updates, Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff, Responsible for resolving escalated customer relations issues, Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations, Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins, Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management, Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc. Selected as Senior Leader of the Year in 2006 for contribution to overall success of property. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. ), Working with Market Sales to establish property sales strategy, goals, and action plans, Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement, Providing timely real-time feedback to management, and hourly associates on service and operational standards, Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc. Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses; Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Successfully acquired and secured a KBR contract for $18.6M over three years. Championed the full renovation of both hotels utilizing a strict $7M budget. The General Manager is in charge of overall operations. Led full responsibility for the bidding and hiring of all contractors for renovation and PIP. This means that he or she is responsible for ensuring that everything is in order, including operations and daily staff management activities. Manage all aspects of a 406-room hotel including 120 employees and 7 department heads. Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. Creates and solicits new business through innovative means, Offer guests assistance whenever possible, Onboard inventory management and meeting the food and alcohol budget, Process financial transactions and manage the business office, Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc. Download Hotel General Manager Resume Sample as Image file, Manage all aspects of the hotel environment through a team of assistant managers and service members, Contributes to the successful development of the Hotel Staff, Builds and maintains relationships with key Clients. General Manager Skills List. Improved team member satisfaction scores in all hotel operational areas by 30 percent. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. This post exhaustively discusses the job description of a hotel general manager, highlighting the key duties, tasks, and responsibilities commonly performed by individuals who work in the position. Responsible for daily accounts receivables and payables. Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees. Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality. Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns. Hotel General Managers oversee daily operations in a hospitality establishment, from budgeting to housekeeping. Hotel Manager Resume Objective Resume Samples » Resume Objective » Hotel Manager Resume Objective Job Description: Hotel manager resume description includes a duties and responsibilities of the hotel manager. opening general manager homewood suites – newtown, pa Directed operations, financial performance, and guest services for 104-room upscale extended-stay hotel producing $3.5M in revenue annually. Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M. Coordinated with guests and monitored service trends by evaluating all comment cards. Hotel General Manager Resume Sample. Re-hire all existing staff and recruit new staff to fill shortages. It’s actually very simple. Therefore, building a good resume will make your impression perfect. Developed and completed multi-room renovation project within budget and allotted time. Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. All managers report to him/her. Copy, fax and scanning, 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations, Must have a strong track record of driving sales including group sales and increasing revenue, Previous F&B and bar promotion/ operations experience required, Must have banquet sales and banquet operations experience, Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement, Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts, Executes all aspects of the sales and marketing plans to surpass revenue goals. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices. Establishes programs to improve employee morale and motivation. Oversight of all hotel operations with 8.2 million in annual room revenue. It does not matter. This acts as a hook to help catch and draw in hiring managers, and should be meticulously created to help highlight your strengths, abilities, and why you are the ideal candidate for the job. 148 General Manager jobs available in Albany, NY on Indeed.com. Management of over 400 line level employees, Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment. Hotel General Manager Career Objective Statement. A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, or a motel depending on the business. Hotel General Manager Resume Objectives • Seeking a position as a Hotel General Manager at Hyatt utilizing 12+ years’ extensive experience in overseeing the operational functions of high-end hotels, with special focus on guest satisfaction and revenue generation. 6. Reviewing plans and goals monthly and taking corrective action promptly as needed, Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals, Create the hotel’s annual budget and monitor the performance of the hotel throughout the year, Minimum four (4) years full service hotel general manager experience required, Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity, Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements, Strategic thinker as it relates to business and revenue planning and development, Directing marketing and promotional efforts to always position property as a Compset leader, Experience as a Hotel GM or Asst. Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. ... Certified Hotel Administrator (CHA) certification is highly preferred. You now have a solid resume for a job as a general manager.. However— So does everyone else.